RMA Policy

RMA Policy An RMA (Return Merchandise Authorization) number is used for the following issues: missing, damaged, defective, did not order, ordered (x) but received (y)...

RMA Policy

An RMA (Return Merchandise Authorization) number is used for the following issues: missing, damaged, defective, did not order, ordered (x) but received (y) and consignment returns. Claims for issues in your order should be received by Multibrite LLC within 7 days of delivery. This can be initiated by sending an email to multibrite@multibrite.com The following information is required in order to complete the RMA request:

Contact name
Company name
Phone number
Part number(s) and quantity of each
Invoice number or date delivered
A brief description of the problem that occurred

Multibrite will issue a prepaid call tag for damages, did not order and ordered (x) but received (y). The call tag will contain the item(s) to be returned. The prepaid call tag is issued by the weight of the item(s) reported. Adding additional items to the return would result in additional freight fees charged to Multibrite which may need to be passed on to the sender.

Replacement:

In the event that replacement product is needed immediately, a replacement shipment is available. Requesting this option implies that the customer will ship back the product replaced within 10 day of receiving the call tag. If product is not returned, the customer will be responsible for payment of the replacement product.

Please note:

Items returned to Multibrite must be properly packaged to prevent loss or damage in transit. Other than damage returns, all products must be received in re-sellable condition in order to receive credit. Multibrite cannot give credit for items which bear the store sales sticker. If you have any questions, please contact the Multibrite LLC RMA/Customer Service department at multibrite@multibrite.com